Ordering, fit & customer care.
How do I add a jacket to my cart?
Choose Add to Cart, select a colour and size, then choose your quantity. Your cart is saved on this device between visits.
What currency are the prices in?
Prices are displayed in pounds sterling (GBP). Your cart shows the product subtotal; checkout shows a configured delivery rate or indicates when a delivery quote is required.
How do I choose my size?
Use the Size Guide to take your body measurements. Contact us with your measurements and product name for help choosing a fit. Size labels are not garment measurements.
What happens when I submit an enquiry?
Your selected products and contact details are saved and you receive an enquiry reference. No payment is taken and a purchase is not confirmed. We discuss availability, fit and delivery with you before an order is agreed.
Where do you deliver?
Send your destination to info@vellworth.store for delivery options, shipping origin and a quote. Our London correspondence address is for contact; please ask before sending parcels.
Can I request a fit adjustment?
Send the product name, your measurements and the change you would like. We will discuss feasibility, cost and timing before you decide.
How do I arrange a return?
Contact info@vellworth.store with your order reference before sending an item. We will provide the appropriate instructions and address. See Returns & Refunds for more information.
How do reviews work?
Share your experience on a product page. Reviews are moderated before publication and your email address stays private.
How can I get in touch?
Email info@vellworth.store, call +447460680518 or use our contact form.
Choose Add to Cart, select a colour and size, then choose your quantity. Your cart is saved on this device between visits.
What currency are the prices in?
Prices are displayed in pounds sterling (GBP). Your cart shows the product subtotal; checkout shows a configured delivery rate or indicates when a delivery quote is required.
How do I choose my size?
Use the Size Guide to take your body measurements. Contact us with your measurements and product name for help choosing a fit. Size labels are not garment measurements.
What happens when I submit an enquiry?
Your selected products and contact details are saved and you receive an enquiry reference. No payment is taken and a purchase is not confirmed. We discuss availability, fit and delivery with you before an order is agreed.
Where do you deliver?
Send your destination to info@vellworth.store for delivery options, shipping origin and a quote. Our London correspondence address is for contact; please ask before sending parcels.
Can I request a fit adjustment?
Send the product name, your measurements and the change you would like. We will discuss feasibility, cost and timing before you decide.
How do I arrange a return?
Contact info@vellworth.store with your order reference before sending an item. We will provide the appropriate instructions and address. See Returns & Refunds for more information.
How do reviews work?
Share your experience on a product page. Reviews are moderated before publication and your email address stays private.
How can I get in touch?
Email info@vellworth.store, call +447460680518 or use our contact form.